An Owner buys, renews, changes and cancels the organisation’s plan on Plan & Billing (address /admin/subscription). Admins can see the page but not pay: “Only the organization’s owner can change or buy a plan.” This page walks through each step. For contracts, billing addresses and invoices issued to your company, contact us.
Buy or change a plan
- Open Plan & Billing. Under Available Plans, pick the Billing interval (for example month or year; a longer interval shows “Save n% compared with monthly”).
- Select Choose …, Upgrade to …, Downgrade to … or Switch to … on the plan you want.
- If you already have a paid plan, confirm Change plan: “Current plan ends now, and the time left on it is not refunded or credited. New plan is charged in full and starts a new interval period today.”
- Optionally enter a discount code (below).
- Select Continue to payment and choose how to pay. The Payment step shows the amount and currency that will be charged before you confirm.
- Pay. Back on the page you see “Confirming your payment…”, then “Subscription activated successfully!”
Rules:
- A plan change ends the current plan at once, with no proration or credit. Time your change near the end of a period to lose least.
- A paid period is never a trial.
- The free plan is never bought. It is assigned to new organisations and to organisations whose cancelled plan has ended.
Payment options
Which options you see depends on your organisation’s country and the plan. Hermetry sets them per country; you cannot add your own.
| Option | How it works |
|---|---|
| Card | Either a card form in the app or the payment provider’s own checkout page. The bank may ask for 3-D Secure confirmation; you are taken to your bank’s page and back. |
| Wallet | A wallet the provider offers, on the provider’s page. |
| Provider account | Paying with an account at the payment provider, on the provider’s page, where offered. |
For other ways to pay, contact us.
In Türkiye, prices are shown with VAT (KDV) and card payments are charged in TRY; the amount and currency are shown before you pay. Card numbers are passed straight to the payment provider and are never stored by Hermetry.
Discount codes
Under Discount code, type the Code and select Apply: “code applied: the discounted prices are shown on the plans it is for.” Remove takes it off. A code can apply to the first payment, to several payments or to every payment.
| Message | Meaning |
|---|---|
| “This code is not valid.” | Unknown or expired code. |
| “This code does not apply to this plan.” | It is for other plans. |
| “This code does not apply to the selected payment method.” | Choose another option. |
| “This code is not available in your country.” | Country-restricted. |
| “This purchase does not reach the minimum amount for this code.” | Choose a larger plan or interval. |
| “Your organization has already used this code as many times as allowed.” | Per-organisation limit reached. |
| “A discount already applies to your payments; another code cannot be added.” | One code at a time. |
| “Too many invalid codes. Please try again later.” | Wait before trying again. |
Renew
Renewal is not automatic. Before Access until, select Renew now on the current plan card and pay. If the date passes, the plan goes into Grace for a few days (7 by default) and a Renewal required banner appears; after that it is Expired. See Your subscription and entitlements.
Cancel
- Select Cancel Plan on the current plan card.
- Confirm: “Cancel plan? You keep its features until date, then your workspace moves to the free plan. Nothing is charged again, and the time left is not refunded.”
- The page says “Subscription cancelled. Access continues until date, then your workspace moves to the free plan.”
Choose a plan again at any time to resubscribe.
Buy add-ons
Add-ons such as SCADA symbol libraries and usage packs are bought in the store, with the same payment options. A SCADA library opens within a minute after the purchase, without a reload. Products that you already own cannot be bought twice. See Symbols and industry packs and Usage and quotas.
Payment messages
| Message | Meaning and what to do |
|---|---|
| “Payment was cancelled. You can try again below.” | You left the provider’s page. Nothing was charged. |
| “Your payment is still being processed. Reload this page in a few minutes to see your new plan.” | The provider has not confirmed yet. Do not pay again. |
| “We could not confirm your payment. Do not pay again: check your plan in a few minutes, or contact support” | The money may have moved. Hermetry holds the payment for reconciliation. |
| “Failed to initiate payment. Please try again.” | The checkout could not start. Try again. |
| “Payment confirmation failed. Please contact support.” | Contact support with the time of the payment. |
| “You already had this product when the payment went through, so nothing new was added. The payment is due a refund; the platform operator will refund it.” | A double purchase. It is refunded. |