Two pages show what your organisation has: Plan & Billing (the plan and its billing) and My Modules (every module and product your plan and add-ons give you). This page explains what they show. Buying and changing plans is in Payment and plan changes.
Both pages need the Admin role or higher to view. Only an Owner can buy, change or cancel: “Only the organization’s owner can change or buy a plan.”
Plan & Billing
Open Plan & Billing in the Organisation part of the menu (address /admin/subscription): “Manage your organization’s plan and billing”.
Current Plan
| Item | Meaning |
|---|---|
| Plan name and status | Active, Trial, Grace, Cancelled or Expired (see below). |
| Price | The price per billing interval. In Türkiye it is shown with VAT: “price incl. KDV (rate%)”. |
| Access until | The end of the paid period. Renewal is not automatic: you renew before this date. |
| Trial ends | For a trial: the last day of the trial. |
| Cancelled on | For a cancelled plan: when it was cancelled. |
| Features | The plan’s main features, with “+n more”. |
| Discount | A discount code bound to your payments, for example “on the first payment”. |
Messages you may see on the card:
- “Your price stays the same until date. From the next renewal the plan costs price.” A price change only applies from your next renewal.
- “Cancelled: access continues until date, then your workspace moves to the free plan.”
Buttons: Renew now, Cancel Plan (owners only).
Usage this period
A short summary of the platform counters: API calls, AI tokens, Storage, Emails sent, SMS sent, Webhook calls, each as “used of limit” or Unlimited. IoT messages, camera minutes and the other IoT counters are on Usage; see Usage and quotas.
Available Plans
The plans you can switch to, with their price per interval (month, year and others where offered) and “Save n% compared with monthly” for longer intervals. Each card offers Upgrade to …, Downgrade to … or Switch to …; your own plan says Current Plan.
Subscription statuses
| Status | Meaning | What to do |
|---|---|---|
| Active | Paid and running. | Renew before Access until. |
| Trial | A trial assigned by Hermetry. | Choose a paid plan before Trial ends. |
| Grace | The paid period ended and was not renewed. Access continues for a few days (7 by default). | Renew. |
| Cancelled | You cancelled. Features stay until Access until, then the organisation moves to the free plan. | Nothing, or choose a plan to resubscribe. |
| Expired | The grace period ended. Features of the plan are off. | “Choose a plan below to restore access.” |
The grace banner
While a renewal is due, members see Renewal required at the top of the app:
- “Your plan’s paid period has ended. Access continues for n more days; renew your plan to keep it.”
- “Your plan’s paid period has ended and access ends within a day. Renew your plan to keep it.”
- “Your grace period has ended. Renew your plan to restore access.”
Renew Subscription opens Plan & Billing. Dismiss hides the banner for now.
My Modules
Open My Modules (address /admin/plan-modules): “Modules included in your plan and add-ons”.
| Part | Shows |
|---|---|
| Entitled modules (n) | Every module your organisation may use. |
| Entitlements (n) | Each product you hold (the plan, the IoT add-on and its tier, SCADA libraries, packs) with Product, Source, Status and Access until. Use Search entitlements… to filter. |
| Seats | “Members: up to n seats.” or “Members: no seat limit.” |
After a purchase the page confirms it with the payment provider: “Purchase confirmed. Your new modules are listed below.” If the provider has not confirmed yet: “The payment provider has not confirmed the payment yet. It is added here as soon as it does; reload this page in a few minutes.”
Upgrade prompts in the app
When you use something your plan does not include or that has reached its limit, the page says so instead of failing silently:
| Prompt | Meaning |
|---|---|
| Feature not available: “This feature is not included in your current plan. Upgrade to unlock it.” | The module or feature is not in your plan. |
| Plan limit reached: “You’ve reached the limit of n on your current plan. Upgrade to add more.” | A count limit, such as devices or flows, is reached. |
Upgrade or Upgrade Plan opens Plan & Billing. A limit bar may show “(grace period)” while a soft overflow is allowed.
Your country and prices
Your organisation’s country decides its price list, currency and the payment options offered. It is set from where the organisation signed up (or the platform default), and only Hermetry can change it; the owners are told when it changes. “A running plan keeps its price until it renews.” For billing addresses and invoices, contact us.