Draft prepared for review by Roltek's legal counsel. Not legal advice.
Last updated: [Effective date]
This acceptable use policy ("AUP") forms part of the Hermetry Terms of service. It applies to every customer and every Authorised User, and to the Hermetry website and community forum. Capitalised terms have the meaning given in the Terms.
1. Lawful use
You must use Hermetry only for lawful purposes and in line with the laws that apply to you and your Devices, including data protection, telecommunications, radio, occupational safety, export control and sanctions laws. You must not use Hermetry to store or send content that is unlawful, infringes the rights of others, or that you have no right to process.
2. No attacks on Hermetry or on others
- No attempt to gain unauthorised access to any Tenant, account, Device, network or system, including other customers' data.
- No denial-of-service attacks, flooding, or any traffic intended to impair the Service or any other system.
- No use of Hermetry to attack, scan or exploit third-party systems or Devices.
- No interference with or deliberate triggering of security features, including the AI firewall and decoys.
3. Security testing and responsible disclosure
You must not probe, scan, penetration-test or load-test the Service without our prior written permission. Enterprise customers can agree a test window with us. If you believe you have found a vulnerability, report it to info@hermetry.com with the subject "Security", give us reasonable time to fix it before any disclosure, do not access more data than needed to show the issue, and do not keep or share any data you encountered. We will not take legal action against good-faith reports made in line with this section.
4. Limits, licences and fair use
- No circumventing plan limits, device counts, rate limits, licence checks or module entitlements, for example by spreading one installation over several free accounts or by forging device identities.
- No reverse engineering, copying or extracting the software, the SCADA symbol library or other content, except where the law expressly allows it.
- Use the Service within the rate limits and message volumes of your plan and the documentation. Unusually high traffic that affects other customers may be throttled; we will contact you to agree a suitable plan.
5. Safety-critical functions
You must not use Hermetry to perform or control safety-critical functions without independent safeguards. Emergency shutdowns, safety interlocks, fire and gas protection, life-support and similar functions must work independently of the Service, and rules and commands sent through Hermetry must be safe if they arrive late, twice or not at all. See section 13 of the Terms.
6. Devices and authority
- Connect and send commands, configuration or firmware only to Devices that you own or that you are authorised to operate.
- Do not claim, register or impersonate Devices that are not yours, or use another party's device credentials or claim secrets.
- Respect the terms of your mobile network operator and SIM provider.
7. Tracking people
Hermetry can process the location of vehicles, assets and, through the mobile app, phones. You must not use it to track people unlawfully. In particular, you may track employees or other individuals only where you have a lawful basis, have informed them in advance, and limit the tracking to what is necessary and proportionate (for example to working hours and to a defined purpose). With the mobile app, each phone signal is sent only after the person using the phone turns it on; you must not pressure people into turning signals on without a lawful basis, or try to bypass that control.
8. Malware and harmful content
You must not upload, store or distribute malware, malicious firmware or code designed to damage, disable or take control of systems or Devices, or use Hermetry to host phishing or fraudulent content.
9. Notifications and messaging
Hermetry's e-mail, SMS, push and messaging channels are for alerts, alarms and service messages to people who expect them. You must not use them for spam, unsolicited commercial messages, or messages that breach Law No. 6563 on the Regulation of Electronic Commerce, the ePrivacy rules or similar laws.
10. Reselling
You may serve your own customers through your Tenant as described in the Terms. You must not resell, sublicense or offer the Service as a standalone platform to third parties, or white-label it beyond your plan, without a partner agreement with us.
11. Community forum
On the forum, be respectful and stay on topic. No harassment, hate speech, illegal content, advertising without permission, or posting of other people's personal data or credentials. Moderators may edit, hide or remove content and suspend accounts that breach these rules.
12. Enforcement
If we become aware of a breach of this AUP, we may, depending on its seriousness: contact you and ask you to remedy it; remove or disable the content concerned; throttle or block traffic, Devices, users or API keys; suspend the Tenant under section 17 of the Terms; or terminate the agreement for material breach. Where there is an imminent risk to the Service, other customers or third parties, we may act first and inform you right after. We may report unlawful activity to the competent authorities and cooperate with them.
Report a breach of this policy to info@hermetry.com.