Frequently asked questions

An industrial IoT telemetry and SCADA platform, offered as a hosted, multi-tenant service. It connects field devices, shows their data on dashboards and SCADA screens, and acts on it with rules, alarms and alerts.

MQTT (with username and password), LoRaWAN, SNMP through gateways, and HTTP. See devices.

Install a gateway on site. It talks to the devices locally and sends their data up to Hermetry. The Hermetry Edge product does the same over one channel for a whole site.

A large symbol library in 13 industry packs, with tanks, pumps, valves, conveyors and vehicles. Every symbol exists in 2D and 3D, and 20 of them animate while the process runs. See symbols.

Yes. Over-the-air updates roll out in stages, so you can update a few devices first and continue when they are healthy. See OTA.

Alarms carry a severity, can be acknowledged and remind people until someone does. Alerts reach people in the app and in linked chat apps, by e-mail to the addresses on the rule, and by SMS from a flow. See alarms.

No. Devices, dashboards, SCADA screens, rules and alarms are all set up in the browser.

You pay per device, with lower unit prices at higher volumes. Add-on modules are priced on their own. Enterprise plans are agreed with our sales team. See pricing.

Yes. Start a free trial from the pricing page in your region.

EUR in the EU region, USD in the US region and TRY in the Türkiye region. Prices shown include VAT.

Hermetry runs as separate deployments in the EU (the default), the US and Türkiye. Your account, devices and data live in the region you choose.

Every customer gets a free subdomain. Custom domains are available on higher plans.

Each customer is a tenant. Separation is enforced in the database with row-level security, so one tenant's queries cannot read another tenant's rows.

No. Each region is a separate deployment and your data stays in the region where your account was created.

A security layer built into the platform. It listens to security signals from every module, scores each actor with detectors and rules, opens incidents and explains each one. See AI firewall.

Not today: it observes, opens incidents and alerts your team; carrying out actions is in development. When it arrives, actions on devices start as suggestions a person approves.

Yes. More than 1,200 kinds of actions are recorded in the audit log, together with who did them and when.

Yes. Devices that need certificates get them from the platform's certificate service (PKI).