Each member decides which channels may reach them. Your choices apply to every notification addressed to you as a member, directly or through a role or team. They do not apply to notifications sent to an e-mail address or phone number typed into a rule or flow.
Where to set them
Open My Profile (your name in the top bar) > Preferences. Under Notifications:
| Switch | Effect when off |
|---|---|
| Email notifications (“Receive updates and alerts via email.”) | No notification e-mail to you as a member. |
| SMS notifications (“Receive alerts via text message.”) | No SMS to you as a member. |
| Push notifications (“Receive in-browser push notifications.”) | No push to your registered devices. |
| Newsletter, Product updates, Promotional offers | Marketing categories; off by default. They do not affect alarms. |
| Announcements (“Receive general announcements by email, push and SMS. Maintenance notices always arrive.”) | No general announcements. |
Click Save Preferences. Chat apps have their own switch per platform on My Profile > Chat apps. See Chat platforms.
The bell (in-app) has no switch: it is always on.
Under Appearance & Locale, Timezone is your own time zone. Hermetry uses it for quiet hours.
Quiet hours
During your organisation’s quiet hours, SMS, push and chat messages are not sent to you; e-mail and the bell are not affected. The window is set for the whole organisation in whole hours (for example 22 to 7) and evaluated in your own time zone, so a colleague in another time zone has their own night. There is no page for quiet hours in this release; they are off unless your organisation has had them set.
Critical alarms
By default, a notification about a CRITICAL alarm ignores your channel switches and quiet hours: it reaches you on every channel you can be reached on. Two settings control this, both on by default:
| Setting | Where |
|---|---|
| Critical alarms ignore notification preferences | Alarms > Alarm settings (administrators) |
| The organisation-wide critical bypass | An organisation setting without a page in this release |
If either is off, critical alarms respect your preferences like any other notification.
The bypass never overrides:
- a channel the organisation switched off (for example SMS disabled),
- an address that is blocked (opted out, bounced),
- a missing address (you linked no chat account, registered no device).
Security mail
Mail that keeps you in control of your account (sign-in codes, password resets, two-factor changes, someone acting as you) ignores your preferences and quiet hours, whatever the critical settings say. Sign-in codes and reset links go by e-mail only.
Alarm notifications and your preferences
Your switches decide the channel, not whether you are a recipient. Whether you are told about an alarm at all is set in the alarm rule (recipients, minimum severity). To be told less, ask an administrator to change the rule; switching all channels off still leaves the bell.
| You want | Do |
|---|---|
| No alarm push at night | Your organisation’s quiet hours, or switch Push notifications off. Critical alarms still come. |
| Alarms only in chat | Link a chat app; switch push off. |
| No alarm notifications at all | Ask an administrator to take you (or your role) out of the rules’ recipients. |
For administrators
New members start with the organisation’s defaults. Settings > Member Preference Defaults sets the theme and formats a member gets until they choose their own. See Your profile, language and time zone.