Hermetry separates two things: your account (you, the person who signs in) and your organisation (the space that holds your devices, dashboards and members). You first create an account, then open an organisation and become its Owner. This page walks through both, and explains what you can and cannot change later.
1. Choose a region first
Hermetry runs in three regions: the European Union (EU), the United States (US) and Türkiye (TR). Each organisation lives in one region, its home region. Its devices, readings, dashboards, rules, flows, members’ work and audit log are stored there.
Decide before you sign up:
- Which law, contract or customer requirement says where your data must stay?
- Where are most of your devices and users? Devices connect to the device host of your organisation’s region.
Warning
Choose the region with care. Moving an organisation to another region later is not a self-service action. Contact Hermetry support if you need it.
Sign up on the Hermetry site of the region you chose. If the sign-up asks for a location, pick that region.
2. Create your account
- Open the sign-in page and select Sign up and open your organization.
- On Create an account, enter your Email and a Password (at least 8 characters), and type the password again in Confirm Password.
- Select Create Account.
Hermetry sends a verification message to your address. Open the link in it to confirm that the address is yours. You are signed in and taken to the organisation step (Taking you to set up your organization…).
You can also sign up with single sign-on where your installation offers it.
Note
If the page says Sign-up is not open here. Ask an administrator for an invitation., the installation does not accept self-service sign-ups. Ask the person who runs it, or an existing organisation’s administrator, to invite you. See Invite your team.
3. Open your organisation
The page Open your organization (“Name it and choose its address. You will be its owner.”) asks for:
| Field | What to enter | Rules |
|---|---|---|
| Organization name | The name people see, for example Acme Water. | 2 to 100 characters. You can change it later. |
| Address | The short name in your web address (the slug), for example acme-water. | 5 to 63 lower-case letters, digits and hyphens; no dot; no hyphen at the start or end. |
| Domain | Shown only when the installation offers several base domains. Pick one. | — |
While you type the address, the page checks it and says This address is available., This address is already taken. or This address is reserved.
Select Create organization. Hermetry then:
- creates the organisation in your region,
- makes you its Owner,
- gives it a free web address of the form
<address>.<platform domain>, - signs you in to it.
Reserved addresses
Some names are kept for the platform and cannot be an organisation’s address. They include admin, www, api, auth, app, sso, login, mail, status, support, help and docs, environment words such as dev, test, staging, demo and prod (also with a number after them, like dev1), and infrastructure words such as mqtt, iot, lns, ota, gateway and vpn.
How many organisations you can open
The installation sets how many organisations one person may open this way. When you reach it, the page says You have already opened the organizations you can open yourself. Ask Hermetry support if you need more. If the page says Opening an organization is not available right now., self-service is closed on this installation.
What you can change later
| Item | Change it later? |
|---|---|
| Organisation name | Yes, in the organisation settings. |
| Web address | You keep the free subdomain. You can add a custom domain. See Web addresses and custom domains. |
| Home region | Not by yourself. Contact Hermetry support. |
| Owner | Yes, by transferring ownership to another member. The organisation always keeps at least one active owner. See Users and roles. |
| Branding (logo, colours) | Yes. See Branding. |
Tip
Your organisation’s web address also names your LoRaWAN network server address (wss://<address>.<network server host>). See Your network server address.
See where your data is kept
Owners and administrators can check the residency facts of the organisation: open the organisation settings and then Residency (address /admin/settings/residency). The page shows the home region and any residency requirement, the sub-processors of the region, the backup location class, and emergency (“break-glass”) access grants of the last 365 days. See Regions and data residency.
Switching between organisations
One account can belong to several organisations, for example your own and a customer’s that invited you. After you sign in on the platform’s main address, the organisation picker lists them; Go to my organizations returns to it. Each organisation keeps its own role for you.
Troubleshooting
| Message | What to do |
|---|---|
| Use 5–63 lowercase letters, digits and hyphens (no dot, no hyphen at the start or end). | Shorten or change the address. Upper-case letters are turned into lower case for you. |
| This address is reserved. | Pick another address; see the reserved names above. |
| This address is already taken. | Another organisation uses it. Add a word, for example your city. |
| The address could not be checked. Edit it to try again. | A network problem. Change one character and change it back. |
| The organization could not be created. Please try again. | Try again after a moment. If it repeats, contact support. |