You can open the web panel of a claimed licensed router in your browser, from the router’s page in Hermetry. The router needs no fixed IP address and no open ports: it dials out to Hermetry when you ask for a session, and your browser reaches the panel through that tunnel.
Who can use it
- You need the permission Open, enter and close the web panel of a claimed router (Admin by default).
- The router must be a claimed licensed router whose firmware supports panel access.
- On the router, panel access must be allowed: switch on Allow panel access from my cloud account on the router’s own Cloud page. This is the router owner’s local consent; it cannot be switched on from Hermetry.
Open the panel
- Open Devices and the router’s device page.
- Select Open panel in the page header (“Opens the router’s own web panel in a new tab.”).
- If the router is on its mobile uplink, confirm Open the panel over the mobile link? (“The router is on its LTE uplink. The session may use up to 50 MB of mobile data, then it is closed.”) with Open panel.
- The panel opens in a new browser tab on its own panel address. If the router’s panel asks you to sign in, use the router’s own user and password, as you would on site.
If you already have an open session on this router, the button reads Back to panel (“Your panel session is open; this opens it again.”).
The entry link in the new tab works once and only for about a minute. If the tab did not open (a pop-up blocker), select the button again.
What is checked before a session opens
| Check | If it fails |
|---|---|
| Panel access is set up on this installation | “Panel access is not set up on this installation.” |
| The device is a claimed licensed router | Refused: panel access is only for claimed licensed routers. |
| Its firmware supports panel access | “This router does not support panel access yet. Update its firmware.” |
| The device is active | “The device is not active.” |
| The router is online | “The router is offline.” |
| Its certificate is valid | “The router has no valid certificate. Provision it again.” |
| Fewer than 3 open sessions on this router | “This router already has 3 open panel sessions. Close one first.” |
| Your plan’s open-session limit | “Your plan’s limit of open panel sessions is reached. Close one first.” |
| Your plan’s monthly panel data | “This month’s panel data allowance is used up.” |
| Panel access is allowed on the router | “Panel access is switched off on this router. Switch on “Allow panel access from my cloud account” on the router’s Cloud page.” |
| The router accepts the session | “The router refused the panel session.” / “The router refused: it already has the most panel sessions it allows.” / “The router did not answer. Try again in a moment.” |
The request to open the tunnel is sent to the router as a command over its encrypted session. It cannot be sent from the commands console, the API, dashboards or flows: only Open panel opens a tunnel, so every session is recorded and limited.
How the session is protected
- The panel runs on a separate web address from Hermetry, so a router’s page can never read your Hermetry session.
- Only the person who opened a session can enter it (“Only the person who opened this panel session can enter it.”). Colleagues open their own sessions.
- The router connects with its device certificate, checked for this session only.
- A session ends at once when the router’s certificate is revoked, your permission or membership ends, your sign-in session is revoked, or the organisation is suspended.
- The router’s settings are never changed by opening or closing a session. What you change inside the panel is up to you.
Close a session
A session ends by itself after 30 minutes without use or 4 hours in total. To end it earlier, close it in Panel sessions (below) and confirm Close this panel session? (“The browser tab of this session stops working at once. The router’s own settings are not changed.”).
Panel sessions
The Panel sessions page lists the panel sessions of your organisation: “Routers’ web panels opened from the device page. A session ends after 30 minutes without use, after 4 hours, or when you close it.” It has no menu item; open it at /admin/iot/remote-access in your organisation. You need the permission View the panel sessions of the workspace.
| Column | Meaning |
|---|---|
| Router | The device |
| Opened by | The person (You for your own) |
| State | Connecting, Connected or Ended |
| Opened, Last activity | Times |
| Data | Bytes moved both ways; LTE when over the mobile link |
| Ended because | The reason code, see Remote access limits and audit |
Use Show to switch between Open sessions and All sessions. The header shows this month’s data use and open sessions against your plan. Row actions: Open panel (your own open sessions only) and Close (any open session, so an administrator can end a colleague’s session).