Hermetry može slati obavijesti kao poruke u popularnim timskim i osobnim aplikacijama za chat. Administrator povezuje chat platformu za organizaciju; zatim svaki član povezuje svoj chat račun. Obavijesti stižu članu u svakoj chat aplikaciji koju je povezao i ostavio uključenom.
How it works
| Step | Who | Where |
|---|---|---|
| 1. Install the chat platform’s plugin and enter its credentials | Administrator | Marketplace, the plugin’s settings |
| 2. Connect the platform | Administrator | Chat platforms (Configuration) |
| 3. Link a chat account | Each member | My Profile > Chat apps |
| 4. Receive notifications | Each member | In the chat app |
Several platforms can be connected at once. Each is its own channel, with its own switch for each member.
Connect a platform (administrators)
- Install the chat platform’s plugin from the marketplace and enter its credentials in the plugin’s settings. Use an account or bot created for Hermetry.
- Open Chat platforms under Configuration (“Let members receive notifications as … messages”). Each installed platform shows Credentials set or Credentials missing.
- Click Connect. Hermetry checks the credentials and registers its webhook with the platform: “Connected. The webhook is registered.” Some platforms need you to paste the shown Webhook URL into the platform’s app settings yourself.
Warning
“Connecting replaces any webhook this account already had: use an account created for this purpose.”
Disconnect asks first: “The webhook is removed and every account linked through this provider is unlinked.” Members must link again after a new connection.
Viewing the page needs View installed chat providers; connecting and disconnecting need Connect or disconnect the tenant’s chat providers (both Admin by default).
If no platform is installed, the page says so and points to the marketplace.
Link your chat account (members)
- Open My Profile > Chat apps (“Receive notifications as … messages”). Each connected platform shows Linked or Not linked.
- Click Link platform. Depending on the platform, either:
- a link opens the chat app; confirm there (“Finish linking in the app. This link works once and expires in 10 minutes.”), or
- a code is shown; send it to the organisation’s chat account as the page says (“Send this code to the account to finish linking: code. It works once and expires in 10 minutes.”).
- The tab shows Linked.
Rules of linking:
- One chat account per member and platform, and one member per chat account and platform.
- The link or code works once, for 10 minutes, for you and that platform only.
- Linking needs Link or unlink your own chat accounts (User by default).
If your organisation has no chat app set up, the tab says “No chat app is set up for this workspace. Ask an administrator to connect one.”
Switch a platform off or unlink
- Each linked platform has a switch “platform notifications” (“Receive notifications as platform messages.”). Off: nothing is sent there; the link stays.
- Unlink platform removes the link: “Notifications stop arriving there until you link it again.”
- Sending the platform’s stop command to the organisation’s chat account also unlinks you.
What arrives
A chat message carries the notification’s title, its text and a link to the related page. Alarm notifications reach chat apps like any other channel: opened, escalated, reminders and resolved.
Chat messages:
- respect quiet hours (critical alarms ignore them by default),
- are sent at the pace each platform allows, so a burst may arrive over several seconds,
- stop for a member whose chat account blocks the organisation’s account: the link is removed.
Some platforms accept free text only within a period after the member’s last message to the account; outside it the plugin needs a message template configured by the administrator.
Privacy
Your chat address is stored only to deliver your notifications. It is never shown by the API, is included in your organisation’s data export, and is erased with your account. The platform itself processes the messages it delivers; each plugin’s page shows its processor notice.
Troubleshooting
| Symptom | Check |
|---|---|
| The link or code does not work | It expired after 10 minutes or was already used: click Link again. |
| Linked, but nothing arrives | The platform switch is off; quiet hours; you are not a recipient of that rule; the administrator disconnected and reconnected the platform (link again). |
| Everybody stopped receiving | The platform was disconnected or its credentials changed. |
| “Could not start linking.” | The platform’s credentials are missing or wrong; ask an administrator. |